Author Archive

Ken Jackowitz is the Cross Channel Growth Strategies Executive leading the sales integration and growth strategies across consumer banking center channels, technologies and products. His team is developing the next generation servicing process, the Interactive Customer Experience, which moves from product centric selling to collaborative relationship based solutions. As Executive in Residence at MIT, Ken is driving the research that will explore new ways to provide an interactive customer experience through new visual enhancements and customer identification technology in addition to investigating customized interactions by iris/identity, emotion and intention recognition.