David D. Price is Senior Vice President and Executive in Residence in the Center for Future Banking at MIT Media Lab. 
Previously David was the Customer Experience Executive of the Deposits Contact Centers (DCC), where he was responsible for driving the overall experience customers received when contacting DCC.  These responsibilities include customer treatment by associates, as well as process improvement through problem tracking/trending and associate feedback portals.  Under his leadership, David and team implemented the Feedback and Problem Management Portal; redesigned the contact center associate monitoring and coaching form; and, removed AHT (average handle time) as a metric from Associates’ scorecards allowing them to focus on completely servicing customers requests, instead of length of the call.
 
David joined Bank of America in 1995 as a Customer Service Representative in Richland, WA.
He led the Six Sigma Process Team and was responsible for process improvement efforts in the North West.  In 2006, David was promoted to Site Leader of Tri-Cities Contact Center. Later that year he transitioned into a role as the Business Support Executive for DCC Consumer West, followed by the Customer Experience role in 2007.
David has studied Six Sigma at Bank of America.  He is a certified Green Belt, Black Belt, and has completed Master Black Belt training.