Ken Jackowitz is the Cross Channel Growth Strategies Executive leading the sales integration and growth strategies across consumer banking center channels, technologies and products.  His team is developing the next generation servicing process, the Interactive Customer Experience, which moves from product centric selling to collaborative relationship based solutions.  As Executive in Residence at MIT, Ken is driving the research that will explore new ways to provide an interactive customer experience through new visual enhancements and customer identification technology in addition to investigating customized interactions by iris/identity, emotion and intention recognition.   From 2005-2007, Ken was the Service Delivery Executive responsible for all selling technology platforms for the 6,000+ Banking Center locations. 
From 2001 through August 2005, Ken was Executive Vice President and Chief Customer Officer for NetByTel, a provider of voice self-service solutions for enterprise-sized clients and outsourced call center partners. 
From 1989-2001, Ken held senior leadership positions in stores, catalog, e-commerce and business systems for Office Depot, Inc.  Key accomplishments included architecting the business strategies for the store portal, vendor extranet, 3-D furniture solutions, Web-based customer service, Web-enabling call centers, CRM and voice self-service. 
Ken holds a Bachelor of Science degree in Marketing/Management from Bentley College.