Service Innovation Design & Development - A Look at the Center for Future Banking

Hard times will not last, so prepare now by accessing the hearts of your consumers. Learn what they value and how to best delight them to drive loyalty and retention. Customers want tailored experiences, so how do you deliver? At this event you will learn through practice… it’s a complete innovation experience.

Who: Jeff Carter, Center for Future Banking Executive

What: A Look at Center for Future Banking - As a new financial services industry emerges, it will be shaped by two primary forces: the free market, through which the people of the country express their preferences…and the regulatory environment, through which our policy leaders exercise their appropriate oversight role. We will need to see a return to more of a savings culture. Consumers drive our economy, and will really need to take more control of their financial future. In our collaboration with MIT at the Center for Future Banking, we’re starting to gain some insight into how that will begin to play out.

When: June 22-24, 2009

Where: Chicago Marriott, Chicago, IL

Details about the event can be found here