Comments on: Somewhere I have never travelled before

By: Bank account

Bank account — Wed, 02 Sep 2009 03:17:39 +0000

Bank of America has been touted to provide exceptional costumer service. With no doubt, BofA will definitely find a way for saving culture to gain momentum. After 8 months, what you have said is true about people finding banks that can offer a safe vault for their money with a decent APY. Bank of America has certainly showed who the leader in the industry is.

By: Jeff Carter

Jeff Carter — Thu, 08 Jan 2009 11:53:05 +0000

David, thanks for your comments. I think we will all be watching closely to see how a revival of the savings culture gains momentum. We know that people want to feel financially secure. Improving existing tools and building innovative ones, coupled with high confidence in their financial institution, are important ways to help. Looking forward to your findings!

By: David Phillips

David Phillips — Thu, 08 Jan 2009 02:56:45 +0000

Jeff - Thanks for laying out the areas of focus for 2009 for CFB. When I read your comments about helping customers return to a savings culture, I couldn’t help but wonder what Bank of America can learn from ING Direct’s principles and business model. I was intrigued by what I read about the company in Bill Taylor’s book, Mavericks at Work, and was inspired when I heard CEO Arkadi Kuhlmann speak passionately about ING Direct’s mission to help their customers save money. I recently ordered Kuhlmann’s book, The Orange Code, and am eager to find out what might be applicable to Bank of America. I’ll let you know what I learn.

By: A road to be travelled. « Herve Jean-Baptiste

A road to be travelled. « Herve Jean-Baptiste — Sun, 04 Jan 2009 21:22:40 +0000

[...] A road to be travelled. I recently read an interesting post by Bank of America Executive Jeff Carter entitled “Somewhere I have never travelled before”. [...]